Support

Last updated: 9 September 2026 · Virium, Ho Chi Minh City, Vietnam

Need help with Virium? Start with your company's HR team — they manage your account, your documents and who can see what. For anything about the app itself, contact us directly.

Contact

• Email: contact@virium.ai
• Hours: Monday to Friday, 9:00–18:00 (UTC+7). We answer within one business day.

Common questions

• I can't log in. Use the link or code your employer sent you. If it has expired, ask your HR team to send a new invitation.
• The assistant said it has no information. The answer is not in your company's documents yet. Your HR team can add the document; the assistant only answers from what the company has uploaded.
• Notifications don't arrive. Check that notifications are allowed for Virium in your phone settings, then sign out and back in once.
• I want to delete my account. In the app go to Profile → Delete account, or ask your HR team. Deletion completes within 30 days. See our Privacy Policy.
• I want my data. Ask your HR team or email us; we provide an export within 30 days.

Report a security issue

Email contact@virium.ai with "Security" in the subject. Please do not post details publicly before we have replied.

Status

If the Service is unavailable, we post updates by email to customer administrators.